Technical FAQ

Streaming Tips & Best Practices

Use a computer with headphones

Use a WIRED internet connection (not WIFI)

Close all unnecessary running applications

Avoid any other network-intensive tasks (large file transfers, etc.)

Allow video to buffer for up to 15 seconds before reloading page

Check that the Windows volume control is at maximum level

Check that the speaker volume is set to a comfortable level (laptops may have external hardware volume controls)

If you are having difficulty viewing the broadcast:

Try refreshing the link / reloading web page

Try loading the URL in a Firefox browser

Restart your computer

Playback quality and buffering issues

Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality. Try switching to “Auto” in the quality menu (the default), if available. If “Auto” is not available, switch to one of the lower quality options. If your video still fails to start, check your estimated bandwidth here.

Troubleshoot video playback issues

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience on Vimeo, you might want to try these simple fixes.

  • Switch to “Auto” in the quality menu, if available
    Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)

  • Check your bandwidth
    We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks. 

  • Disable any browser extensions, plugins, or add ons
    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. 

  • Restart your router and modem
    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.

  • Update your browser
    Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here

  • Close excess browser tabs or applications
    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

  • Clear your browser’s cache
    Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here

  • Disable/Enable Hardware acceleration
    Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.